Passer au contenu

Politique de remboursement

Refund Policy

----

Do return or exchange policies apply to all items?
Only regular priced items can be refunded or exchanged. Unfortunately, items on sale are final sales. Also, for hygiene reasons, caps and underwears are not elligible for either return or exchange.

What is the deadline for an exchange or a return?
Our policy is for 15 days. When 15 days have elapsed since the receipt of your package, we unfortunately no longer offer refund or exchange. Please note that the delay to make another return or exchange becomes 5 days if you have already made a first exchange on your order.

In what condition should I return the item to be eligible for return or exchange?
To be eligible for a return or exchange, your item must be returned to us in its original condition - not worn, with all labels in place.
In order to complete the return, we also need a receipt or proof of purchase (please insert it inside your package of return).

However, please consider the following terms:

Swimwear: the hygienic protection sticker must be intact.
Underwear: final sale.
We reserve the right to refuse a product's exchange or refund for reasons of hygiene or if the product appears to have been damaged by the customer.
Items that have been washed or worn cannot be returned or exchanged. All products will be inspected upon receipt.

Will these shipping costs for the item’s return will be refunded?
Unfortunately, we do not refund the delivery costs for refunds or exchanges.

What are the steps to exchange or refund an item?

Please contact us at info@mimihammer.com with your name, your order number, the product purchased, the size and the reason of return.
Following our answer, you have two options:
Send the product back by mail
To do so, send the product to the following address :
110 McGill, suite 301
Montreal, Qc, H2Y 2E5
CANADA

Come to our boutique
Exchange or return the item in person to our boutique located at the address indicated above.

Address:
110 McGill suite 202, Montreal, QC, H2Y 2E5, Canada.
At the door press 6 and wait for us to unlock the door

Hours:
Mon-Closed / Tue-Fri 11h - 18h / Sat-Sun 11h - 17h

Once the return is done and the item is inspected, we will send you an email stating the acceptance or rejection of your refund/exchange request. If your application is approved, we will proceed to the refund/exchange.
If we proceed to a refund, the credit will automatically be applied on your credit card or original method of payment.
We reserve the right to refuse an exchange or a refund due to hygiene reasons or if the product appears to have been damaged by the customer.

What will happen if my item is damaged or defective?
If you receive a damaged or defective item, please contact us as soon as possible and we will assist you for the exchange or refund procedures.
Please reach out to us within 15 days after receiving your order - otherwise it will be impossible to proceed to an exchange or a refund.

Is the inventory still up to date on the online store?
We try to keep our inventory up to date. However, inventory errors may occur and some products may no longer be available.
If you order a product that is no longer available, we will notify you and offer you an exchange or a refund.

Is the inventory online the same as at the showroom’s?
Yes, the inventory is the same. When an item is no longer available online it means that it is out of stock for an indefinite period at the showroom too.

When will I receive the money for my return?
If your application is approved, we will proceed to a refund and a credit will be automatically applied to your credit card or the original method of payment, within 4 to 10 days.

What should I do if do not receive my refund?
If you still have not received the refund, please check your bank account again. Subsequently, contact your credit card company; refund may take 4 to 10 business days before appearing officially in your account.
If you have gone through all these steps and still have not received the refund, please contact us at info@mimihammer.com.

Where and when can I contact customer service for more information?
You can contact us at info@mimihammer.com ; or by Facebook messenger : here . Please note that our customer service is open from Monday to Friday, from 10 am to 6 pm.