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FAQ

General Informations
Do you have a store?

Yes! We're located in Montreal’s Old Port (Qc, Canada). You can purchase the product you have been eyeing online. You can also pick up your order and get a glimpse of our team in action behind the scenes.

110 McGill suite 202, Montreal, QC, H2Y 2E5, Canada.
At the door press 6 and wait for us to unlock the door
Hours: Mon - Closed / Tue - Closed / Wed - Fri - 11h - 18h / Sat - Sun - 11h - 17h

One of your products is no longer available online, is it available at your boutique?

The inventory available at the showroom is the same as the one online. Therefore, when a product is out of stock online, it is also unavailable at the workshop/showroom.

Will you restock items that are currently out of stock?

Our products are offered in limited quantities and we cannot guarantee that a certain style will be restocked once it is no longer available. When we restock a style, we usually announce it on social networks or via our newsletter. You can also choose the «Email me when available» option on the product’s page so you can receive an email as soon as the product comes back (if it comes back). 

I would like to collaborate/interview/work with you, how can we get in touch?

We would love to connect with you! Send us a mail at info@mimihammer.com or contact us here.

Change of terms and conditions

Mimi & August reserves the right to modify its website, terms and conditions of sale and prices at any time, without notice.

Do you offer gift wrapping?

Yes, we do! Each order is neatly wrapped before it is dispatched. If you want to place an order for a gift, we can arrange to send the parcel directly to the recipient’s address and include a customized message inside. Feel free to contact us and we will be happy to help.

Shipping
Important information
  • Orders are generally processed and shipped within 2 to 4 business days from our Montreal workshop.
  • Mimi & August is not responsible for delays that might be caused by the carrier. Once the parcels leave our workshop, they become the carrier's responsibility.
  • Please make sure to enter your shipping information correctly at checkout. If your shipping address is incorrect or incomplete, your parcel will be lost. If the parcel is returned to us, you will have to pay the shipping fees again to receive it.
  • Please note that Canada Post or other carriers do not deliver during weekends. Orders are delivered only on business days.
  • Delivery, handling and custom charges are non-refundable. 
Where do you ship?

We deliver everywhere around the world, from our boutique located in Montreal. Customs fees may apply depending on the country. We are not responsible for customs fees to be paid upon receipt of the order. 

Can I pick up my package directly at the boutique?

Yes, you can! At checkout, select the option « PICK UP » as delivery method. Once you have completed your purchase, it may take up to 3 business days for your order to be processed and ready to be picked up.  

Shipping methods

A tracking number will be provided once your parcel has shipped. Delivery time show at checkout are estimated and not guaranteed. The delay may vary depending on the parcel’s destination. If you need your order for a specific date, please email us with your Zip Code at info@mimihammer.com 

Please be aware that the estimated delivery time is not guaranteed. 

Canada 

  • Standard 2-6 business days $7
  • Express 1-3 business days $25
  • Free standard shipping on orders over 80$ before taxes

United States

  • Standard 5 to 8 business days $7
  • Express 2 to 4 business days $25
  • Free standard shipping on orders over 80$ before taxes 

International

  • Standard 5 to 22 business days $15
  • Express 3 to 5 business days $50
  • Free standard shipping on orders over 100$ before taxes 
When can I expect my package to arrive?

Once you have completed your order, it can take up to 4 business days for your purchase to be wrapped and shipped. The orders are processed from our workshop in Montreal. Delivery times may vary depending on the parcel’s destination. 

Incorrect Addresses

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Mimi & August is not responsible for, nor able to refund or replace orders shipped to the incorrect address.

I chose the pick up at the store delivery option by mistake

Yes. Please contact us at info@mimihammer.com . We will send you an invoice to pay the shipping costs. Once these charges are paid, your package will be shipped. 

Customs fees

If you select the international delivery, customs fees may apply depending on your order’s final destination. We are not responsible for customs fees to be paid upon receipt of your order. 

Payment
What payment methods are available?

We have the following payment methods: Visa, Mastercard, JCB, American Express, Discover, Paypal, Apple Pay and Gift Cards.

Can I combine two promotions in the same purchase?

No, only one promotion is accepted per purchase. Student codes, Mimi points or any other coupons cannot be combined with any other promotions. 

Why is my credit card denied?

Your credit card may be refused for any of the following reasons: The following error code appears: zip code does not match billing address. This means the billing address must be the same as the one on your credit card statement. (If the problem persists, check your address again on your credit card statement - there may be a bank error with your address.)

  • Your card has expired. Check your card’s expiration date.
  • You may have reached the limit of your credit card. Check with your bank what is the authorized amount of your card.
  • One of the data you entered may be incorrect. Verify you have entered the data correctly in the corresponding fields.
Are payments secure?

Yes, the data is transmitted encrypted by SSL.

Gift Card
Where can I buy a Mimi & August gift card?

You can get a gift card online or directly at our boutique.
Here is the link 🎁 Gift Card

Where can I use the gift card?

You can use it at our boutique and at mimiandaugust.com. In order to use your gift card online, enter the gift card code at checkout, in the corresponding field. 

Is there an expiry date on gift cards?

No, our gift cards do not have an expiration date.

What happens if I lose my gift card?

The card will not be replaced by Mimi & August in case of theft, loss or deterioration.