Please note that our customer service is open from Tuesday to Sunday, from 10 am to 5 pm.
Step 1 Submit a return request.
Step 2 After approving your request, you will receive an email with instructions to send us back your item.
Mimi & August
110 McGill, suite 301
Montreal, Qc, H2Y 2E5
Step 3 Your return will be processed within 4 business days of being delivered at Mimi & August
Exchange or return the item in person to our boutique located at the address indicated above.
110 McGill suite 202, Montreal, QC, H2Y 2E5, Canada.
At the door press 6 and wait for us to unlock the door
Mon-Closed / Tue-Fri 11h - 18h / Sat-Sun 11h - 17h
- Products must not have been worn, washed, or altered.No visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
- All tags must be intact and returned in their original packaging.
- Swimwear: the hygienic protection sticker must be intact.
- For hygiene reasons, caps, beanies and underwear are not eligible for either return or exchange.
We reserve the right to refuse a product's exchange or refund for reasons of hygiene or if the product appears to have been damaged by the customer. Items that have been washed or worn cannot be returned or exchanged. All products will be inspected upon receipt.
Customers have 30 days since the purchase of their order to send back purchases. Returns postmarked after 30 days will be refused and sent back at the customer's expense.
Once the return is done and the item is inspected, we will send you an email stating the acceptance or rejection of your refund/exchange request. If your application is approved, we will proceed to the refund/exchange. If we proceed to a refund, the credit will automatically be applied on your credit card or original method of payment. The refund may take 4 to 10 business days before appearing officially in your account.
If you select the international delivery, customs fees may apply depending on your order’s final destination. We are not responsible for customs fees to be paid upon receipt of your order.
All shipping charges, gift cards, and store credits are nonrefundable and nontransferable.
If you receive a damaged or defective item, please contact us as soon as possible and we will assist you for the exchange or refund procedures. Please reach out to us as soon as you receive your order - otherwise it will be impossible to proceed to an exchange or a refund.
If your return is approved, we will proceed to a refund and a credit will be automatically applied to your credit card or the original method of payment, within 4 to 10 days.
We try to keep our inventory up to date. However, inventory errors may occur and some products may no longer be available. If you order a product that is no longer available, we will notify you and offer you an exchange or a refund.
If you still have not received the refund, please check your bank account again. Subsequently, contact your credit card company; refund may take 4 to 10 business days before appearing officially in your account.
If you have gone through all these steps and still have not received the refund, please contact us at firstname.lastname@example.org.